JMMB Group Adjusts Opening Hours, in Response to COVID-19
The JMMB Group, in response to the threats of the spread of the novel coronavirus (COVID-19), has adjusted its opening hours, in a bid to protect its clients and team members. Effective Monday, March 23, the JMMB Group branches will serve clients on Mondays to Fridays between the hours of 8:30 a.m. and 1:00 p.m.; with the exception of its Portmore branch which will be open from 10:30 a.m. to 3:00 p.m. and the Haughton Terrace Drive-thru, which will open from 8:30 a.m. to 2:00 p.m. Additionally, the JMMB Portmore branch and Haughton Terrace Drive-thru will be closed on Saturdays, until further notice.
The financial conglomerate has also limited the number of clients to be served at any time in its branch, last week, to no more than 10 persons. This move follows on the recent announcement of the Prime Minister and on the encouragement by the Ministry of Health and Wellness, to practice social distancing.
The JMMB Group, encourages clients to utilize its online channels, JMMB Moneyline and Visa-certified automated teller machines (ATMs) to conduct transactions, in order to limit social interaction and keep themselves and their loved ones safe.
Gifford Rankine, general manager, group digital services, added, “Clients can also now do self-registration online at jm.jmmb.com, so that they can access JMMB Moneyline, which facilitates several transactions that are currently carried out in branch, among other services such as: bill payment, monitor their accounts, do local and international wire transfers, standing orders, buy and sell stocks and cambio services.” Rankine also reminded clients that they may utilize their JMMB Bank Visa debit card for payment at merchants and online, so that they can limit cash transactions and contain the potential threat of transmitting the COVID-19, while handling cash. In keeping with its in-branch sanitization efforts, JMMB Bank has also equipped its ATM locations with sanitizers.
JMMB Group reminds clients that all Real-time Gross Settlement (RTGS) fees have also been waived by the Bank of Jamaica (BOJ) until March 31, to encourage the use of transfers, so that clients can limit direct cash transactions, while making payments easily.
The company will continue to serve clients via its client care (call) centre, which can be reached at (876) 998-5662 (JMMB), Mondays to Sundays: from 8:00 a.m. to 7:00 p.m. *A dedicated senior citizen helpline is also in place, at (876)704-3996.
In addition to these measures, the company has continued to implement the following initiatives in keeping with its organization-wide COVID-19 Response Plan:
• Ceased all non-essential international travel for company business, by team members and directors;
• Sanitization initiatives for both team members and clients at office locations and branches;
• Engaged team members in COVID-19 education and developed employee guidelines, which were shared via online channels; and
• Bolstered efforts for team members to work from home. This is a part of JMMB Group’s overall pre-existing organizational culture that facilitates flexi-work, even under normal working conditions, for team members, whose job function does not require their presence on site.
The financial group will continue to monitor the situation and update clients via its social media channels, web page (https://jm.jmmb.com/covid-19-service-delivery-update), email and the media about changes to its operations; in line with the advice of the local health authorities to ensure that proper protocols are in place for their team members and the clients they serve.
* This story was edited by JMMB Group.