Upgraded Smart JMMB Bank ATMs to Improve Client Experience
In keeping with its digital thrust, JMMB Bank will be rolling out Smart automated teller machines (ATMs) island wide, in the coming weeks. The JMMB Bank Smart ATMs will provide clients with the added convenience and an improved client experience, by allowing clients to have real-time updates on their accounts and immediate access to cash deposited, in addition to faster transactions using the JMMB Bank Visa Debit card tap feature.
JMMB Bank clients will also benefit from increased cash and cheque deposit capacity, within regulatory limits, as these Smart machines can accommodate more notes being deposited at the same time. As such, clients can opt to do large deposits via the ATM, instead of in-branch, saving them time.
Jerome Smalling, JMMB Bank CEO, noted, “We are excited to continue to deliver on our promise and provide value-added service and continually improve our client experience, by providing increased functionality through our new Smart ATMs. This move will allow more banking services to be at clients’ fingertips, in keeping with their evolving needs, in this “new normal” environment and beyond.” Smalling shared that the rollout of the suite of Smart ATMs will also improve the bank’s back office processing and verification process, as well as its overall efficiency.
In preparation for this roll out, select JMMB Bank ATMs will be temporarily out of service, or offer limited services, in order to facilitate installation of these Smart ATMs.
“We apologize to our clients for the inconvenience caused, as we roll out this new fleet of Smart ATMs, and we implore them to continue to exercise patience during this period, as we seek to improve their experience,” Gifford Rankine, general manager, digital services at JMMB Group said. Rankine also reminded clients about alternative channels to conduct their transactions during the temporary downtime, noting, “JMMB Bank Visa Debit card can be used at any Visa-certified ATM or point-of-sale (POS) machine island wide, at no cost, during this transition period. In addition, JMMB Bank clients can use our online platform, JMMB Moneyline, to conduct some transactions, such as balance inquiries.”
The company has been making strides in digitizing its processes and information technology platforms, in a bid to make client financial partnership seamless and accessible, even as the COVID-19 pandemic has accelerated the company’s move to do so.
JMMB Group Clients to Benefit from More Digital Options
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This upgrade of the Bank’s ATMs follows on the heels of the rollout of JMMB Bank Visa Debit cards; real-time equities trading and JMMB Moneyline online sign-up, all in the last year, to provide clients with added access and convenience. In addition, JMMB Group, in the 2019/2020 financial year, introduced its initial public offer (IPO) application feature as part of JMMB Moneyline, which has been facilitating greater participation of its clients in the stock market and a seamless process for local stock market investors.
Rankine shared, “The overall JMMB Group digital strategy comes in response to the demand for more digital options, the increased popularity of alternative service delivery channels, and wider access to the internet, via affordable data plans and Wi-Fi.” The JMMB exec also outlined that “during this new financial year, clients will see even more innovation and digitization to our processes, giving clients added-value, backed by the unique JMMB client experience, which has their best interest at heart.” He notes, “We look forward to introducing online account opening, upon regulatory approval, so that clients can to do more business with JMMB digitally, first.” This will facilitate even greater access to the Group’s suite of financial offerings: investments, banking, pension fund management and administration, insurance brokerage and money transfer, via an online portal.
In addition to enhancing the client experience, the digital transformation lays the foundation for improving the company’s operational efficiency.